Description
Strategic HRM in Tourism Systems: A Multidisciplinary Approach is a comprehensive academic work that explores the strategic role of Human Resource Management within the dynamic and complex tourism industry. The book presents a systems-oriented perspective, highlighting how human capital acts as a critical driver of service quality, organizational performance, and sustainable tourism development.
In an era shaped by globalization, digital transformation, changing traveler expectations, and workforce diversity, this book goes beyond traditional HR practices to examine Strategic Human Resource Management (SHRM) as a core component of tourism systems. It integrates insights from management, sociology, psychology, technology, sustainability, and cultural studies to offer a holistic and contemporary understanding of HRM in tourism.
Each chapter combines conceptual frameworks with practical insights, addressing key areas such as workforce planning, talent acquisition and retention, employer branding, employee engagement and well-being, performance management, digital HRM, leadership, governance, sustainability, and future HR trends in tourism.
